I had a great experience with this app this week. For those of you that know me well, I really hate wasting time.
On Saturday, I needed a haircut. So, I booked my appointment through the Great Clips app at the location closest to my office. It told me the wait time was about 12 minutes. It was about a 10 minute drive to Great Clips. As I arrived, the person in front of me gave the clerk his name and she put his name on the list, “It will be about 15-20 minutes”, she said. I stepped up to the counter and she asked, “Did you check in online?”. I said, “yes, I did. My name is Brian.”. “Great, we’re ready for you right now.” Sweet!!! No wait time.
As I walked back I noticed the guy who had a 15 minute wait get on his phone and start downloading the app.